🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”.

🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic.

🔍 In this episode, we discuss:

-What VoC is and why it has typically been very difficult for companies to make effective use of the data.

-How you used Traditional AI in your original VoC application.

-How Idiomatic uses generative AI in its application and what problems it solves for your customers.

-How AI-driven VoC has transformed customer experience management for Idiomatic clients.

-How customers are using Idiomatic’s tools to do VoC data analysis.

-Some of the common challenges businesses face when implementing AI-enabled VoC solutions.

-How Idiomatic ensures data privacy and ethical use of customer data.

-Advice to businesses that are looking to integrate AI into their customer feedback processes.

👍Kevin Recommends: Gimlet Media's "Startup", hosted by Alex Blumberg and Lisa Chow.