Welcome to the February edition of the AI Pulse episode of the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle as they dive into the latest trends and developments in artificial intelligence, generative AI, and business automation.
In this episode, Michael is joined by Raju Vegesna and Anand Nergunam, who share insights on Zoho's strategic shift towards AI and the introduction of agentic AI. Discover how Zoho is adapting to the changing market, the importance of developer productivity, and the exciting potential of large language models (LLMs) in enhancing business operations.
Welcome to this special edition of the Disambiguation Podcast, recorded live from the SugarCRM 2025 Analyst Summit in beautiful San Diego! Join host Michael Fauscette as he sits down with Jorge Arroyo, the Senior Vice President of Engineering at SugarCRM.
In this episode, Michael shares insights from a recent panel discussion at the In Real Life IRL 2025 event in Atlanta, where he explored how these emerging technologies are poised to redefine user experiences, operational efficiency, and business models in the enterprise tech landscape.
Welcome to the January edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle, Director of Pilot Research, as they dive into the latest developments in artificial intelligence, generative AI, and business automation.
Welcome to Episode 2 of Season 3 of the Disambiguation Podcast! In this episode, host Michael Fauscette dives into the fascinating world of Decision Intelligence and its trends for 2025, based on a research brief from Arion Research. Join our co-host avatars, Joshua and Julia, as they explore how AI is set to revolutionize decision-making in businesses. Discover how AI can assist in everyday tasks, enhance strategic thinking, and even create digital twins for simulating business scenarios.
Welcome to the 1st episode of season 3! In this episode of Disambiguation, host Michael Fauscette sits down with Matt Van Itallie, founder and CEO of SEMA, to explore the critical role of AI in code maintenance. They discuss the challenges that executives face in gaining visibility into their engineering organizations and discuss how SEMA aims to bridge that gap. Matt shares his unique background, from his upbringing in a family of programmers to his journey through various sectors, including education and technology. He explains the origin of SEMA and its mission to provide a comprehensive understanding of code health, emphasizing the importance of translating complex technical data into actionable insights for business leaders.
In this episode of the Disambiguation Podcast, host Michael Fauscette welcomes Michael Azoff, Chief Analyst at Omdia and author of "Toward Human-Level AI." Together, they explore the fascinating journey towards achieving human-level artificial intelligence (AI) and the significant gaps that still exist between current AI capabilities and true human-like intelligence. Michael Azoff shares his insights on the challenges facing AI, including the limitations of large language models, the importance of inner motivation, and the role of embodied intelligence. They discuss how advancements in neuroscience can inspire the next generation of AI and the potential implications for businesses and society as a whole
🎉 As we gear up for the new year, we're excited to share our thoughts on the evolving AI landscape! From the latest tools to ethical considerations, this episode has it all. Join the conversation and stay informed!
I'm excited to share the latest episode of Disambiguation, where I had the pleasure of reconnecting with Warren Linscott, SVP of product strategy at Deltek. We dove deep into the evolving role of AI in project-based businesses and how Deltek's AI assistant, Dela, is transforming the landscape.
In this episode of Disambiguation, I had the pleasure of speaking with Asim Rizvi, founder and CEO of Momba AI. We dive into orchestrating innovation and the pivotal role of AI in empowering knowledge workers. Asim shared his extensive background in technology and innovation, particularly in financial services, and how it led him to establish Momba AI.
🚀 Dive into the latest episode of Disambiguation! Join Michael Fauscette and Tom Pringle as they explore the evolving landscape of AI, from language models to emotional AI. Don't miss out on the insights that could transform your business!
🚀 Dive into the future of AI with our latest episode! Discover the 12 groundbreaking trends for 2025 that could transform industries and redefine how we work. Tune in now!
Guest: Ranjitha Kumar
Host: Michael Fauscette
Episode Highlights: AI in customer experience, multimodal data analysis, emotional insights, and future innovations in UX research.
In this episode of the Disambiguation Podcast, host Michael Fauscette sits down with Rohan Sen, a data risk and privacy principal at PricewaterhouseCoopers US, to explore the critical topic of responsible AI.
Welcome to the October edition of AI Pulse on the Disambiguation Podcast! Join your host, Michael Fauscette, and co-host Tom Pringle as they dive into the latest trends and developments in AI, generative AI, and business automation.
Welcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives into the latest insights from Info-tech's Tech Trends 2025 report with special guest Brian Jackson, Principal Research Director at Info-tech Research Group. I
Welcome to this week's episode of Disambiguation! Join host Michael Fauscette as he dives into the fascinating world of autonomous agents in customer service with special guest Ryan Nichols, Chief Customer Officer at Salesforce Service Cloud.
In this episode, we explore:
The vision behind integrating AI autonomous agents into customer service and how they differ from traditional chatbots.
The evolution of AI in service delivery, including the transition from predictive models to generative capabilities.
Real-world examples of how companies like Saks are leveraging AI to enhance customer satisfaction and streamline operations.
The importance of data in grounding AI models and the challenges businesses face in data fragmentation.
The future of customer service metrics and the shift from cost center to revenue driver.
Ryan shares insights on the AgentForce platform, its capabilities, and how it empowers customer service teams to provide personalized and efficient support.
Don't miss this engaging conversation that sheds light on the future of customer service and the role of AI in transforming the customer experience!
Ryan recommends: Neil Stephenson - "Fall; or, Dodge in Hell" and Cal Newport - "Deep Work" and "Slow Productivity"
Welcome to the September edition of AI Pulse on the Disambiguation podcast! Join host Michael Fauscette and co-host Tom Pringle as they dive into the latest developments in AI, generative AI, and business automation.
In this episode, we explore:
The staggering new valuation of AI company Anthropic and the implications of massive funding in the industry.
A comparison of the current AI landscape to the early days of cloud computing, discussing sustainability and market dominance.
The evolving role of established tech giants like Salesforce, Microsoft, and Google in the AI space.
The importance of integrating AI into enterprise applications and the potential of autonomous agents.
Recent regulatory developments in California, including Governor Gavin Newsom's push for AI-related legislation.
Insights from a recent U.S. Chamber of Commerce survey revealing that 98% of small firms are using AI technologies, with a significant rise in generative AI adoption.
Tune in for a thought-provoking discussion on the future of AI, its impact on businesses, and the ethical considerations that come with rapid technological advancement. Don't forget to subscribe for more insights on AI and business automation!
🎙️ Welcome to this episode of the Disambiguation Podcast, “Personality AI: Understanding Your Buyer #Buyerfirst”.
🌟 Our special guest Neeraj Singh, Head of Revenue, Humantic AI.
🔍 In this episode, we discuss:
-The difference between the traditional sales intelligence and buyer intelligence, and why buyer intelligence is so important to a modern sales strategy.
-How personality AI helps companies understand buyer behavior.
-The DISC personality profile and how it can be used in a sales process.
-The other ways companies can use DISC and personality AI
-How a sales team should approach the need for a complete customer data profile
-How companies can protect privacy and ensure data is secure.
-The future of sales tech over the next 3-5 years
👍 Neeraj Recommends: The Sales innovation Paradox by Howard Dover and Antifragile: Things That Gain from Disorder by Nassim Nicholas Taleb.
🎙️ Welcome to this episode of the Disambiguation Podcast, “The Transformative Power of AI in the Workplace”.
🌟 Our special guest Dr. Marie-Helene Pelletier (MH), author of The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health.
🔍 In this episode, we discuss:
-How managers can balance productivity gains from AI with maintaining human engagement and psychological safety in the workplace.
-What practical steps business leaders should take to adopt AI without increasing workforce stress while gaining the adoption they need to be successful.
-How businesses can maintain the level of human engagement while integrating AI.
-How managers / leaders can help employees deal with this perception and navigate job and career changes.
-The best strategies for addressing the disconnect between executives and employees concerning AI adoption.
-Strategies that managers can use to address AI as both an opportunity and a challenge.
-Advice to employees who are anxious about the increasing presence of AI in their jobs.
-How you build a resilience plan and the impact it can have on performance and mental health.
👍MH Recommends: The AI Savvy Leader by David De Cremer.
📕Free resources from MH’s book, The Resilience Plan: A Strategic Approach to Optimizing Your Work Performance and Mental Health.
🎙️ Welcome to this episode of the Disambiguation Podcast, “Automation as a Competitive Advantage”.
🌟 Our special guest Jacqui Jones, Founder and CEO of Way We Do.
🔍 In this episode, we discuss:
-The biggest challenges businesses face today that process automation / BPM aims to solve.
-How small and medium businesses should be using process management and automation.
-How automation serves as a competitive advantage for businesses in today's market.
-Advice for leaders looking to prioritize automation initiatives.
-How embedding standard operating procedures (SOPs) into daily workflows enhances the effectiveness of business automation.
-Overcoming common challenges companies face when implementing business process automation.
-The role of human employees as automation technologies continue to evolve, and the skills that will be most valuable in an increasingly automated workplace.
👍Jacqui Recommends: Tomasz Tunguz - tomasztunguz.com
🎙️ Welcome to this episode of the Disambiguation Podcast, “August 2024 AI Pulse”.
🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”.
🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic.
🔍 In this episode:
-How businesses can leverage AI to optimize their content workflows.
-Practical ways businesses can start automating their projects.
-How you approach customization.
-Common challenges businesses face implementing AI and automation.
-Success metrics.
-Actionable advice to start leveraging AI and automation.
In this episode:
-Problems businesses are facing with the need for more and higher quality data as more of them embrace AI.
-How NetApp’s intelligent data infrastructure (IDI) differentiates itself from other data management solutions in the market..
-How NetApp supports different cloud environments, and the advantages.
-The role AI, gen AI and ML play in building an IDI.
-How companies can ensure data security and compliance using an IDI.
-Common challenges
🔍 In this episode, we discuss:
-OpenAI nears “reasoning” capable AI
-NVIDIA’s market cap passes Microsoft
-The Cost of Training AI Models
-Einstein Service Agents
-The Center for Investigative Reporting is suing OpenAI and Microsoft / Following the New York Times and other outlets for copyright infringement
-UK AI Funding In 2024, UK firms have captured nearly a third of all EuropeanVC tech funding
-Space-based data centers would be far more energy-efficient
🎙️ Welcome to this episode of the Disambiguation Podcast, “Democratizing Business Data with AI”.
🌟 Our special guest Dr. Nate Nichols, VP Product at Tableau.
🎙️ Welcome to this episode of the Disambiguation Podcast, “The Use of AI in Decision Intelligence”.
🌟 Our special guest Fred Laluyaux, President and CEO at Aera Technology.
🔍 In this episode:
-How Zoho is thinking about AI / genAI.
-What a systemic approach to business AI and why is it important.
-The key considerations for businesses when strategically implementing AI.
-How companies can effectively integrate AI into their existing systems and processes.
-Common challenges companies face when adopting AI
-How businesses should measure the success and impact of their AI initiatives.
-Advice to business leaders who are just starting their journey with AI
🎙️ Welcome to this episode of the Disambiguation Podcast, “Enterprise AI”.
🌟 Our special guest, John Taschek, Chief Market Strategy officer, Salesforce.
🎙️ Welcome to this episode of the Disambiguation Podcast, “Precision Diagnostics and the use of AI”.
🌟 Our special guest, Morris Panner, President, Intelerad Medical Systems.
🎙️ Welcome to this episode of the Disambiguation Podcast, “Responsible AI in Education”.
🌟 Our special guest, Lydia Smyers, VP of US, Microsoft Education.
In this episode:
-Explain what a genAI chatbot is and how it differs from traditional chatbots.
-How you generate responses and how you ensure they are accurate and relevant.
-The types of data you are trained on
-A typical use case of genAI in customer service.
-How genAI is being used to streamline operations and decision-making.
-How to handle ethical concerns and biases in AI-generated responses.
-Limitations of current AI technology
-Emerging applications of genAI
In this episode:
-Explain what a genAI chatbot is and how it differs from traditional chatbots.
-How you generate responses and how you ensure they are accurate and relevant.
-The types of data you are trained on
-A typical use case of genAI in customer service.
-How genAI is being used to streamline operations and decision-making.
-How to handle ethical concerns and biases in AI-generated responses.
-Limitations of current AI technology
-Emerging applications of genAI
🔍 In this episode, we discuss:
-Why consistency in brand content is important.
-How brand consistency has historically been achieved in creative content development for marketers.
-How AI is changing the creative content process for marketing.
-The pros and cons of using AI to generate content today.
-Brand risks associated with these new AI-enabled processes.
-How DXM addresses the opportunities of using AI while solving the problem of on-brand content consistency.
-Customer examples
In this episode:
-The driving reason that so many enterprise vendors are launching an AI studio.
-The potential benefits and drawbacks of democratizing AI development.
-How businesses should think about struggling with data silos and overcome them.
-How companies can use generative AI tools and protect customer data
-How AI assistants are evolving
-How someone with minimal coding experience can use AI studios
-Some real-world examples
🔍 In this episode:
How PMs can stay ahead of the curve and understand gen AI’s potential for incorporating user feedback
The most common data sources for user feedback.
The biggest roadblocks PMs might face when integrating gen AI for user feedback analysis, and how they can overcome them.
Examples of how PMs have successfully used gen AI for user feedback analysis.
Ethical considerations in using gen AI for user feedback and how PMs can ensure transparency and responsible use.
🔍 In this episode:
-The definition of "decision intelligence".
-How decision intelligence integrates traditional data analysis with the power of AI and ML.
-Examples of how decision intelligence is being applied across different industries to transform decision-making.
-Common challenges organizations face when adopting decision intelligence.
-How decision intelligence addresses bias and ethical concerns.
-How decision intelligence might change the approach to problem-solving and strategy.
🔍 In this episode, we discuss:
-An overview of the uses for AI, genAI and other emerging tech
-The ways institutions can use AI and other new tech to improve the student experience.
-How AI is used and the benefits of personalized learning to students and institutions.
-How AI can assist institutions with “at-risk” students.
-The challenges with student data and building a 360 degree view of the student and how institutions can overcome them.
-How AI can help improve ROI for institutions.
🔍 In this episode, we discuss:
Key dimensions of AI maturity, and why is it essential.
Common roadblocks.
A practical "self-diagnostic" process.
For businesses just starting out with AI, the best places to focus initially to see tangible results.
How data strategy and governance should evolve as a business moves across AI maturity levels.
The key skills and cultural shifts.
🔍 In this episode, we discuss:
-Where we are with AI and generative AI and how it can be used in business effectively.
-Advice for business leaders as they build an AI strategy.
-What executives should focus on when it comes to data and data quality.
-Building a data centric vision and incorporating it into their AI strategy.
-The importance of data governance and how it can be included in your AI strategy and contribute to trust.
🔍 In this episode:
- Major challenges B2B marketers face in creating compelling content, and how AI helps overcome these challenges.
- How the content needs of a B2B marketer differs from B2C marketers.
- How the MarketmateAI platform understands the unique needs of individual prospects and adapts the generated content accordingly.
- What sets the MarketmateAI platform apart from competitors
-Success stories of how clients leverage your platform to achieve significant results.
🔍 In this episode:
- Define the intersection of AI and creative design.
- Common misconceptions about AI replacing human creativity.
- Creative design and its use in delivering personalized experiences.
- The biggest potential for AI-powered design tools in industries outside of traditional graphic design.
- How the notions of “good design” are challenged or expanded by the involvement of AI.
-Where the AI/design field is going in the next 5-10 years.
🔍 In this episode, we discuss:
- The key considerations when integrating automation into an AI business strategy
- The ways AI enhances or changes the capabilities of business process automation.
- How businesses can identify processes that are ripe for automation, especially those well-suited for AI implementations.
- How businesses can measure the success and ROI of automation and AI-driven projects.
🔍 In this episode:
-How AI integration in CRM has transformed the way businesses interact with their customers.
-The benefits that companies have observed by implementing AI in their CRM strategies.
-How AI in CRM personalizes customer interactions, and its impact on customer loyalty and retention.
- The common challenges businesses face when integrating AI into their CRM systems, and how to overcome them.
🌟 Our special guests, Ryan Staley, Founder and CEO of Whale Boss, creator of the Whale Selling System and host of the Scale Up Show, shares his expert insights on how to supercharge your sales team with AI.
🌟 Our special guests, Ryan Schellack, Director, Data and AI Product Marketing and Rohit Kapoor, VP of Product for search and AI platforms, Salesforce, share their expert insights on methods to ensure generative AI models remain contextually relevant and factually accurate.
In this episode, we discuss:
How AI is changing how businesses build a positive employee experience.
How the use of AI to increase employee productivity and deliver enhanced experiences is the most effective strategy.
The role AI plays in building a skills based organization.
The role collaboration plays in the modern digital workplace.
Our special guest, Dr Michael Wu, Chief AI Strategist at PROS, shares his expert insights on leveraging AI to increase revenue and optimize profit to improve business outcomes.
Our special guest, Ramprakash Ramamoorthy, Director of AI research at Zoho, shares his expert insights on leveraging generative AI as a part of your business application suite to improve business outcomes.
The Disambiguation year end special with host Michael Fauscette discussing 2024 trends for generative AI, CX and emerging tech.
Join us as we chat with our special guest, Lily Chiu-Watson, Director of Product Marketing Experience Intelligence at Adobe Digital Experience BU, as she shares her expert insights on leveraging generative AI to revolutionize customer interactions and business strategies.
I'm joined by Ali Hanyaloglu, VP of Product Marketing at Amplience to discuss the many use cases for generative AI in the retail industry.
Join us as we discuss the use of generative AI in higher education and its impact on the future of work with Keeley Meetze, CEO of the Keeley Company LLC.
I'm joined by Michelle Wu, CEO and co-founder of NyquistAI to explore the industry vertical use cases in life sciences. This episode is the first in an ongoing series to look at industry vertical use cases across a variety of industries.
A discussion on the use of AI and GenAI in sales, marketing and customer service to improve the customer and employee experience
When it comes to AI it starts with the data. On this week's episode of Disambiguation we take a look at automation and AI for data management with Gaurav Pathak, Vice President of Product Management for AI Initiatives and Metadata at Informatica. Our discussion includes Informatica's offerings Claire and ClaireGPT, the role of automation and AI in democratizing data for end users, and virtual data assistants for data teams and business users.
AI regulation is a hot topic and with the Biden Administration's AI Executive Order "Safe, Secure and Trustworthy AI" the US is joining the European Union and other governments in setting out a regulatory framework. In this bonus edition of Disambiguation I take a look at the provisions in the order and the areas of AI that it will impact.
In this week's Disambiguation Podcast we discuss AI governance, compliance and regulation with Jacob Beswick, Director of AI Governance Solutions at Dataiku. Compliance and governance is a critical topic for any company using or planning to use generative AI
In this week's episode we take a look at applying generative AI to create content in a team environment. I'm joined by Shawn Olds, co-CEO and co-founder of Boodle.ai.
This week we're in London, UK for SugarCRM's Connected 2023 customer event and analyst summit.
In this episode we talk to Vanessa Thompson, VP of Product Marketing at Twilio about the impact of generative AI on customer experience. Customer experience is being transformed by the emergence of creative new applications for generative AI.
In this week's episode I'm joined by Nicole France, Director of Content Marketing and evangelist at Contentful for a discussion on the impact of generative AI on content marketing. Nicole shares her insights on the best ways to integrate generative AI tools into a content strategy and successfully use those tools to increase the productivity of the team and the effectiveness of the content.
In this week's special episode we look at the Salesforce Dreamforce 2023 conference, provide an overview of the major announcements and talk with three guests about Salesforce's AI offerings. I'm joined by Rob Katz, VP of Product - Responsible AI and Tech; Avanthika Ramesh, Director, Product - Salesforce AI; and Bobby Brill, Sr Director, Product - Salesforce Einstein Discovery.
In this episode I chat with Nathaniel Mahowald and Mike Gioia from Pickaxe, a no-code AI platform. We covered a wide variety of topics including the use cases of no-code AI platforms, some real examples from their customers, prompt tips and tricks and a few other topics. You can check out their platform
In our show today I’m joined by Soribel Feliz, a thought leader in the fields of Responsible AI and emerging tech, and we look at balancing the use of new AI enabled solutions, particularly generative AI, with privacy and regulatory compliance challenges.
In Episode 2 I talk with Jakub Stefaniak, VP of technology strategy and innovation from Aquiva Labs about understanding what AI solutions and innovations are available from the salesforce ecosystem today to assist sales and marketing in increasing productivity. We discuss a variety of topics including some advice for companies looking to implement an AI project.
Host Michael Fauscette is joined by AI marketing expert Nicole Leffer to discuss the use of AI, particularly generative AI, to boost marketing team productivity and effectiveness.
Introducing Disambiguation, a podcast about removing some of the confusion around artificial intelligence and business automation. This is the inaugural episode and provides a short overview of the show and some of the topics that we'll cover. Join us weekly for an interesting conversation about AI and automation with some of the leading experts from a variety of companies and roles.