Welcome to this special edition of the Disambiguation Podcast, recorded live at ZohoDay Analyst Summit 2025! Join host Michael Fauscette as he dives deep into the evolving landscape of artificial intelligence, generative AI, and business automation with industry experts.

In this episode, Michael is joined by Raju Vegesna and Anand Nergunam, who share insights on Zoho's strategic shift towards AI and the introduction of agentic AI. Discover how Zoho is adapting to the changing market, the importance of developer productivity, and the exciting potential of large language models (LLMs) in enhancing business operations.

Raju discusses the evolution of Zoho's products into a platform approach, enabling customization for various industries, and the critical role of data quality and governance in AI implementation. He also highlights real-world use cases, including customer support automation and legal ticket routing, showcasing how AI can drive efficiency and productivity.

Later in the episode, Anand Nergunam joins to discuss Zoho's focus on vertical markets and the integration of AI to deliver tailored solutions for enterprise customers. Learn how Zoho is building trust with clients through privacy-centric practices and the importance of contextual AI in delivering actionable insights.

Tune in for an engaging conversation about the future of AI in business and how organizations can leverage these technologies for maximum impact!

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For more research on AI and other software, visit arionresearch.com.

If you're an expert in AI, generative AI, or business automation, reach out to us at disambiguation@arionresearch.com.

Join us next week for more insights on the Disambiguation Podcast!