🎙️ Welcome to this episode of the Disambiguation Podcast, “Conversational AI in Technical Support”.

🌟 Our special guest Robert Rupprecht, Senior Manager, Technical Support at Kustomer.

🔍 In this episode, we discuss:

-How AI is currently being utilized in technical support and customer service.

-How AI can help in identifying and resolving issues before they become major problems for customers.

-Examples of AI-driven tools or platforms that have significantly improved technical support outcomes.

-The key benefits of implementing AI in a technical support environment. -How AI-driven technical support can be tailored to provide personalized customer experiences.

-Challenges companies face when integrating AI into their technical support systems, and how these can be overcome.

-How the role of human support agents is evolving alongside AI.

-How businesses can protect PII and other company data while using AI in customer support.

-Future developments in AI-driven technical support.