This week we're in London, UK for SugarCRM's Connected 2023 customer event and analyst summit. SugarCRM has incorporated several new features and innovations into its CRM platform related to generative AI. In this episode we talk to SugarCRM SVP of Global Product Marketing Volker Hildebrand and Chief Product Officer Zac Sprackett about their approach to AI and the new capabilities that are currently in private beta. We also look at the underlying real time customer data platform and how that supports the many AI use cases in the product suite.