🎙️ Welcome to this episode of the Disambiguation Podcast, “Enterprise AI”.

🌟 Our special guest, John Taschek, Chief Market Strategy officer, Salesforce.

🔍 In this episode, we discuss:

-How Salesforce is thinking about AI / genAI and how it’s positioning itself in the market

-The specific areas or functionalities Salesforce focusing on to differentiate itself in the market

-How Salesforce is addressing ethical concerns around bias and potential misuse issues and ensuring responsible development and deployment of this technology.

-How Salesforce is making its AI and generative AI tools accessible and transparent for both developers and everyday users.

-How Salesforce is using AI and genAI internally.

-Specific examples of how Salesforce is leveraging generative AI to enhance different parts of its customer journey.

-How Salesforce is preparing its employees and customers to work effectively with these new technologies.